Business mediation is a method of resolving emerging or existing conflicts out-of-court. These can be internal or inter-company conflicts in a wider setting.
Possible areas of conflict
- Within teams or departments
- Conflicts between management and staff
- Restructuring
- The creation of new areas of responsibility
- Competence disputes
- Company succession, handovers and mergers
- Customer-supplier relations
- Liability issues and complaints
- Labour law conflicts (labour and social law, worker protection, etc.)
- Planning and construction
- Environmental and public sector, etc.
One of the biggest communication problems is that we don’t listen to understand. We listen so that we can respond.
Anthony Pica