Mr Jones is a quiet person. Nevertheless, there is a conflict that he would like to see resolved. Taking it to court would be uncomfortable. He would prefer to discuss the problem in a safe space.

The solution: mediation. In this process, Mr Jones encountered an atmosphere of trust and openness. With the help of a mediator, he was able to describe his point of view. In the course of the mediation, he had the feeling of being understood – and as a result, a satisfactory outcome was achieved for all. A win-win situation.

This is how the mediation process works: experienced mediators guide the process and make sure that the set rules are followed. This is how sustainable results are achieved.